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US Ordering
information Q & A
Q:
I live outside the US. Can
I place an order?
A: Yes. Please click
here for more information.
Q: Do I need
a PayPal account to place an order?
A:
No. We accept also cash, checks,
money orders and credit cards direct (not through PayPal). Just
drop us an email listing the items you wish to purchase along with a
shipping address and we'll get back to you with a grand total. We
can then hold the items while you send payment. Payment must be
received within 7 days.
Q:
Can I phone or email you with my
credit card information?
A:
Yes.
If you wish to pay by credit card via
the phone, please give us a call at the number listed below.
To streamline this process we ask that you
please email us with your name and shipping address before you call.
If you'd like to pay by credit card via email, please use the
following secure method: Assuming your credit card number is 1111 2222
3333 4444 and expires 01/02, you would send 1111 2222 xxxx xxxx 01/xx to
info@digitalheroes.com. You
would then send xxxx xxxx 3333 4444 xx/02 to
digheroes@charter.net. This
will put the information safely on two different mail servers.
Q:
Can I send you a personal check
or money order?
A:
Yes.
If paying by personal check we will hold
you order for at least 10 business days
to allow the funds to clear our bank. Please make all funds payable
to Digital Heroes and mail to the address below.
Q: Am
I required to pay sales tax?
A: Only if we are shipping
your order to an address in Washington state. Washington state
residents must add an additional 8.3% for sales tax. Also, please keep
in mind that Washington state law currently requires sales tax to be paid
on shipping and handling as well as the merchandise.
Q:
How will my order be shipped and
when will I receive it?
A: We ship most orders via
the United States Postal Service (USPS)
priority mail with delivery confirmation. In stock items typically ship within 48
hours after we receive your verified payment. Under ordinary
circumstances, the USPS will deliver your package within 7 days.
Stamps.com will send you an email with
tracking information. If you don't receive your order in a timely fashion, drop us an email and
we'll be glad to run a trace on it.
Q:
How much is shipping and
handling?
A: It depends on where the
items will be shipped and how much they weigh. Please add the items
you wish to order to the shopping cart, choose your shipping option and
enter your zip code. Shipping charges will then be calculated before
you check out.
Q:
How do Pre-Orders work?
A: We take orders for some
products that have yet to ship from the manufacturer and reserve them.
In
the event that allocations occur, the orders will be filled on a first
come basis. There is no guarantee that orders will be filled with
our
first shipment. Refunds will be issued in the event of a cancellation or
price change. Please note that the release
dates we provide for all pre-orders are very tentative and subject to
change. We attempt to keep our product description pages up to date,
but we are not responsible for changes made to the product by the
manufacturer prior to release.
Q:
How can I contact you?
A: The best way to contact
us is via email. Aside from the few times a year we are away on
vacation, we answer all of our email within 48 hours. If you have
emailed us and haven't heard back, it is likely that your spam filtering
software is blocking our responses. Try turning it off or using an
alternate email address. Our mailing address and telephone number
are listed below.
We do our best to keep standard business hours - 10:00 am - 6:00 pm,
Pacific Standard Time (West Coast - same time zone as Los Angeles).
If you try to call and can't get through, feel free to leave a message or
your card details on our secure voice mail.
Digital
Heroes
PO Box 2051
Walla Walla WA 99362
Phone:
509-525-0380
Toll Free: 1-888-DHEROES
Email:
info@digitalheroes.com
Alternate Email:
digheroes@charter.net
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