USA Bidding information Q & A
Q: I live
outside the US. Can I bid on your auction?
A: Yes. Please click
here and
READ CAREFULLY BEFORE YOU BID.
Q: Do I
have to pay with PayPal?
A: No. We also accept credit cards direct thorough our merchant account. EBay no longer allows us to accept checks, money orders and cash through the mail. Other payment methods are available if you'd like to pick up your merchandise locally.
Q: Can I phone
or email you with my credit card information?
A: Yes.
If you wish to pay by credit card via
the phone, please give us a call at the number listed below.
To streamline this process we ask that you please email us with your name and
shipping address before you call. If you'd like to pay by credit card
via email, please use the following secure method: Assuming your credit card
number is 1111 2222 3333 4444 and expires 01/02, you would send 1111 2222 xxxx
xxxx 01/xx to
info@digitalheroes.com. You would then send xxxx xxxx 3333 4444 xx/02 to
digheroes@charter.net. This will put the information safely on two different
mail servers.
Q: Can I mail
you a personal check or money order?
A: No. EBay no longer allows us to accept checks, money orders and cash through the mail. EBay allows these forms of payment for "Local Pick Up" transactions only.
Q: Am
I required to pay sales tax?
A: Only if we are shipping your order
to an address in Washington state. Washington state residents must add an
additional 8.3% for sales tax. Also, please keep in mind that Washington state
law requires sales tax to be paid on shipping and handling as well as
the merchandise.
Q: How will my
order be shipped and when will I receive it?
A: We ship all orders via the United
States Postal Service (USPS)
priority mail with delivery confirmation. Most orders ship within 48 hours
after we receive your verified payment. Under ordinary circumstances, the USPS
will deliver your package within 7 days. If you don't receive your order in a
timely fashion, drop us an email and we'll be glad to run a trace on it.
Q: How much is
shipping and handling?
A: It depends on where the items will
be shipped and how much they weigh. Please see the eBay shipping calculator in
the lower right corner of the listing for exact S&H charges in the US.
Q: How can I
contact you?
A: The best way to contact us is via
email. Aside from the few times a year we are away on vacation, we answer all
of our email within 48 hours. If you have emailed us and haven't heard back, it
is likely that your spam filtering software is blocking our responses. Try
turning it off or using an alternate email address. Our mailing address and
telephone number are listed below. We
do our best to keep standard business hours - 10:00 am - 6:00 pm, Pacific
Standard Time (West Coast - same time zone as Los Angeles). If you try to call
and can't get through, feel free to leave a message or your card details on our
secure voice mail.
Digital Heroes
2004 Carl St
Walla Walla WA 99362
Phone: 509-525-0380
Toll Free: 1-888-DHEROES
Email:
info@digitalheroes.com
Advertised contents of factory sealed product are solely the responsibility of the manufacturer. All product descriptions including chase card odds are based on information provided to us by the manufacturer. A factory sealed box may contain expired redemption card(s). Digital Heroes makes no guarantee as to the content of factory sealed products and takes no responsibility for damaged, expired or incomplete contents within factory sealed products. The buyer assumes all risk when opening factory sealed product.