International bidding information Q & A
Q: I live inside the US. Where
is the US information?
A: Please click
here for the US ordering information.
Q: Can I pay
via PayPal?
A: Yes, but please make sure
you completely understand your shipping & handling and
insurance options before you make payment. We will
provide both insured and uninsured shipping options. If you
choose the uninsured method, any loss or damage that occurs is entirely your
responsibility. We highly recommend insured shipping for orders
exceeding $100.
Q: Can I phone or email you with my
credit card information?
A:
Yes, but please keep in mind that we
speak only English.
If you wish to pay by credit card via
the phone, please give us a call at the number listed below.
To streamline this process we ask that you
please email us with your name and shipping address before you call.
If you'd like to pay by credit card via email, please use the
following secure method: Assuming your credit card number is 1111 2222
3333 4444 and expires 01/02, you would send 1111 2222 xxxx xxxx 01/xx to
info@digitalheroes.com. You
would then send xxxx xxxx 3333 4444 xx/02 to
digheroes@charter.net. This
will put the information safely on two different mail servers.
We will only ship to your credit card billing address.
Q: Can I send you a money order?
A:
No. eBay no longer allows us to accept checks,
money orders and cash through the mail.
Q: Am
I required to pay customs?
A:
As much as we hate that
our international customers are often charged an import tax, VAT or
customs duty, we are required by US law to fill out customs forms. We
have been gently reminded on more than one occasion by the folks at our
local PO not to try to pass off our international business packages as
"Gifts" or with an incorrect value as they would be returned undelivered
and we would be subject to fines and/or loss of our business license. We have no
control over which packages the US government chooses to inspect.
We have
no control over the fees/taxes that your government charges when
delivering merchandise from the US.
Our policy
is that we fill out all forms legally required of us in an honest and
forthright manner. We will not lie or commit perjury in any of our
business dealings.
Q: How will my order be shipped and
when will I receive it?
A: We ship all international orders via
the United States Postal Service (USPS)
using either First Class, Priority, or Express Mail. Orders shipped
via these methods will
typically arrive in your country in 10 days or less, but may be held up in
customs for inspection. If you don't receive your order in a timely
fashion and have already checked with your local customs office, drop us
an email and we'll be glad to run a trace on it. Please keep in in
mind that First Class does not offer online tracking and Express Mail
includes insurance up to $100.
Q: How much is shipping and
handling?
A: Please see the eBay shipping calculator
at the bottom of the listing for exact S&H options
to your country. Please note that First Class does not offer online
tracking and Express Mail includes insurance up to $100. If you choose the cheaper uninsured method,
any loss or damage that occurs is entirely your responsibility. We highly
recommend using an insured shipping option for orders exceeding $100.
Q: How can I contact you?
A: The best way to contact
us is via email. Aside from the few times a year we are away on
vacation, we answer all of our email within 48 hours. If you have
emailed us and haven't heard back, it is likely that your spam filtering
software is blocking our responses. Try turning it off or using an
alternate email address. Our mailing address and telephone number
are listed below. The best time to reach us by phone is between 8:30 am -
2:00 pm, Pacific Standard Time (West Coast United States -
same time zone as Los Angeles). If you try to call and can't get
through, feel free to leave a message or your card details on our secure
voice mail. Sorry, but we cannot return international phone calls.
Digital
Heroes
2004 Carl St
Walla Walla WA 99362
USA
Phone: +1
(011) 509 525 0380
Email:
info@digitalheroes.com
Advertised contents of factory sealed product are solely the responsibility of the manufacturer. All product descriptions including chase card odds are based on information provided to us by the manufacturer. A factory sealed box may contain expired redemption card(s). Digital Heroes makes no guarantee as to the content of factory sealed products and takes no responsibility for damaged, expired or incomplete contents within factory sealed products. The buyer assumes all risk when opening factory sealed product.